Terms of Service

Effective Date: January 1, 2025

1. Introduction

Welcome to CXO Edu, an educational platform for C level executives offering in-depth programs in strategic management and company architecture. By accessing or using our website and services, you agree to be bound by these Terms of Service.

2. Contact Information

Address: 100 Queen Street West, Toronto, ON M5H 2N1, Canada
Phone: +14162746382
Business ID: 743032156
For questions or requests, please use our contact form.

3. Description of Offerings

3.1 Services

Our services include live workshops, coaching sessions, and consulting engagements delivered online or on-site. Each engagement has a defined scope, schedule, and fee structure.

3.2 Digital Products

Digital Products include downloadable presentations, recorded lectures, and course materials available for purchase and immediate access.

3.3 Merchandise

Merchandise consists of branded books, stationery, and other physical items available for purchase through our online store.

4. Fees and Payment

All fees are listed in Canadian dollars. Payment options include credit card processing and electronic transfer. Access to services or products begins upon receipt of full payment. You are responsible for any processing fees imposed by your payment provider.

5. Refund Policy

We aim for complete satisfaction. Our refund terms vary by offering type:

5.1 Services

If you are unable to attend a scheduled service, you may request a reschedule at least 14 days before the original date, subject to availability. To request a refund instead of rescheduling, submit a refund request at least 30 days prior to the service date. Refunds will be processed via the original payment method within 15 business days of approval. After the 30-day window, no refund will be issued, but you may transfer your seat to another participant at no additional charge.

5.2 Digital Products

Due to their intangible nature, digital products cannot be refunded once downloaded or accessed, except in cases of technical error on our part. If you experience download issues, please contact us within 7 days for assistance or issuance of an alternative delivery link. No refunds will be provided for change of mind or incomplete usage.

5.3 Merchandise

Physical items may be returned within 30 days of delivery if defective or damaged. To initiate a return, contact us with photos of the damage. Upon approval, you will receive instructions for shipping the item back. We will cover shipping costs for defective merchandise. Refunds will be issued to the original payment method within 15 business days after we receive the returned item. Items returned for reasons other than defect are subject to a 20% restocking fee and return shipping costs borne by you.

6. Modifications

We reserve the right to update these Terms of Service at any time. Material changes will be notified by posting the revised policy on our website. Continued use after changes constitutes acceptance.

7. Governing Law

These terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

8. Contact Us

For questions, concerns, or refund requests, please fill out our contact form or reach us by phone at +14162746382.